I can’t say enough good about your service. As you can probably expect, going through this process as first-time buyers looks a bit daunting. From the second we were introduced to you the process was extremely well laid out. The next steps were always clearly outlined, you took the time to ensure we understood everything necessary to going through the mortgage transaction.

I’m struggling to even think of ways that this could have been made easier for us. You were always available, prompt and professional. You did exactly what you said you would at all stages of the process and helped ensure that we were armed with everything we needed to know to make decisions along the way.

The only suggestion I have is to get a better survey than the one below J Nonetheless, here’s my responses:

How satisfied were you with your broker’s performance in the following areas:
5s across the board.

Would you recommend your Broker to a friend or Relative?
I’d go so far as to say they were making the wrong choice if they didn’t go with you.

What did your broker do for you that you found most valuable?
Made the process completely transparent, open, and with no pressure whatsoever. Nothing was sold, advice was offered when we were in the dark but I felt we had someone to turn to who could clarify the situation without encouraging us one way or another.

Is there anything else your Broker could have done for you?
Nothing else. There is literally no reason to not work with Gemma if you need a mortgage.

J. Gagno

How satisfied were you with your broker’s performance in the following areas:

(1 = Dissatisfied —-> 5 = Completely Satisfied)

Understanding of your specific requirements… 1 2 3 4 *5*
Overall knowledge/expertise… 1 2 3 4 *5*
Looking out for your best interests… 1 2 3 4 *5*
Overall integrity of your Broker… 1 2 3 4 *5*
Received timely feedback from your broker… 1 2 3 4 *5*

Would you recommend your Broker to a friend or Relative? YES / NO YES!!

What did your broker do for you that you found most valuable?

Took the time to explain everything to us. As first time home buyers, we found it so easy dealing with Gemma! She is very quick to respond to emails, answered all our questions and made it a very easy process
S. Mustapha

How satisfied were you with your broker’s performance in the following areas from 1-5 (5 being best)?

Understanding of your specific requirements… 5
Overall knowledge/expertise… 5
Looking out for your best interests… 5
Overall integrity of your Broker… 5
Received timely feedback from your broker… 5

Would you recommend your Broker to a friend or Relative? YES

What did your broker do for you that you found most valuable?

Negotiated with the current mortgage provider to reduce the originally proposed rate.
Provided the option for even lower rates with other providers and terms.
Calculated the total estimated money difference for those options.
Advised regarding prepayment.

S. Koterev

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